Today on 11/2/17 I decided to visit your Jonesborough store owned by Mike.
6:00 I go to find Cassie to find out if they split tips or keep. She said they split as I felt her service itself was exemplary. She said they split. This was disheartening as she showed the best attitude. I apologize for the situation and thank her.
5:15 I get the buffet and wife gets a salad
5:11 Arrived at store
5:45 Mike’s daughter brings us our cheese stick. It is well over cooked and has literally no cheese in part of the center. When I pushed on the top there was no cheese and it broke apart instead of being moist. I asked my 9 year old if he we eat them. He says no. His daughter then rolls her eyes and smirks when I say they are over cooked. I then proceed to explain my situation of waiting and this is totally unsatisfactory to have waited all this time to get overcooked cheese sticks. Her visual absurdity spoke volumes and thought I was over reacting that my child had to wait that long for cheese sticks and for them to not be cooked right. I also advise her we have been coming there since they opened at least once a month if not more often just to get him cheese sticks and they have never been this poorly made. She said she made them and didn’t see the issue. She finally offers to remake them. I ask him if he wants them or something from somewhere else. He says he wants the cheese sticks. She advises since it is a “convection” oven it will take 6 minutes to cook and 3-4 minutes to prepare. We agree to wait.
6:02 I go to pay. The owner’s daughter comes to the thing and says don’t worry about it. I go to protest as my food and my wife’s was good. She instead asks me to come over to the side. I do so.
Great for family dinner or a fast lunch, good pizza and subs at a fair price.
5:30 I finish eating. Son and wife waiting on food.
5:12 Placed order for a small cheese stick for our son
She tells me that every single time I come in we complain. I advise we only complain if something is wrong. I was slightly confused at this point. She then tells me I have caused a scene every time and customers have taken notice. She then tells me I yelled at the top of my lungs at someone named Miranda (No idea who). She then said I wrote or called corporate about Chelsea with lies and false accusations the other day (Yet again no idea). I then tell her she must be mistaking me with someone else. I don’t yell at people. I don’t curse at people. I haven’t contacted corporate on Chelsea despite her attitude and horrible service. I did tell the manager there before about her failings and not left a tip. I explained if I had a problem I would talk to the owner Mike and then escalate it if necessary but I don’t know what she is talking about. She continually responded with MMMKKKK. I asked her for specifics of when this took place and she couldn’t give me any. I asked for documentation, proof, dates, camera, anything because I have no idea what she is referring to. She then informs me she has the right to refuse service without cause and is refusing it from now on.
5:35 I go to ask Cassie about cheese sticks as it is really long time and multiple pizzas and cheese sticks had been brought to the buffet but not to our son. Chelsea chimes in and says it’s because of our weird request with the cheese sticks. I advise nothing was weird. It was just a plain small cheese stick. Cassie then informs it is in the oven and should be about done.
5:47 Mike’s daughter comes back to advise us they are in and she told them to pull them out of the over super early. She also advised she is the owner’s daughter and her father is the owner for some reason.
5:43 My wife’s pizza request is brought out to her. This was put in a minimum of 10 minutes after my sons cheese stick order
Good food and good price. Definitely recommend
5:57 She then brings the cheese sticks. I don’t think they look great compared to the normal quality but my kid agrees to eat them. I ask her for a box because it has been nearly 50 minutes since we started with groceries in the car. I thank her and box up his food.
Great, fresh pizza buffet at lunch. Awesome cheese and crust. Had the Buffalo pizza for the first time and it's wonderful! Best place for pizza buffet!
Great salad bar and Pizza buffet. Worth the price (cheap)
Pizza Plus Jonesborough is a US Meal Delivery based in Jonesborough, North Carolina. Pizza Plus Jonesborough is located at 211 Headtown Rd, Jonesborough, TN 37659, USA.
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